Contact us
If you need extra support, help is always on hand – 24 hours a day, 7 days a week.
Before you reach out to us, check out our FAQs to see if we’ve answered your question there. If not, scroll down to find the best way to speak to us.
Manage My Booking
Manage My Booking is our handy, self-service platform where you can view your booking details as well as request changes to your holiday – such as upgrading your hotel board basis or adding transfers. It’s also the best way to access help and support, including our live-chat feature.
You’ll find Manage My Booking on our website or the 'Manage bookings' section of the loveholidays app.
Chat to us
If you need to get in touch with us about your holiday, you can use our live-chat service, which you’ll find on the 'Manage bookings' section of our app or website.
You’ll be greeted by Sandy, our friendly virtual assistant, who is available 24/7. For more complicated issues, Sandy will put you through to a member of our Customer Service Team who are here to help every day of the week. Our opening hours are:
Monday to Friday: 9:00 to 17:30
Saturday and Sunday: 9:00 to 17:00
Call us
If you’d prefer to talk to us over the phone, call us on 05 9912 2166. Our phone lines are open every day between:
Monday to Friday: 9:00 to 17:30
Saturday and Sunday: 9:00 to 17:00
If you’d like to make a group booking or book your holiday over the phone, our Sales Team are here to help on 059 912 2163. They're open:
Monday to Friday: 9:00 to 21:30
Saturday and Sunday: 9:00 to 20:30
On holiday support
If you need some extra help while you’re on holiday, you can chat to our On Holiday Support Team via our live chat.
For more urgent matters, please call the number stated in the 'Support' section of your booking documents. This line is open 24 hours a day, 7 days a week.
Legal communications
Written, postal communication is only required for service of legal proceedings or related official notifications. Please ensure this is adequately stamped. Where postage has been underpaid the letter will not reach us. You should write to our company registered office address as follows:
The Legal & Compliance department
loveholidays
5th floor 3 Shortlands
Hammersmith
London
W6 8DA