Part A
Standard information form for package travel contracts
The
combination of travel services offered to you is a package within the meaning
of Directive (EU) 2015/2302.
Therefore,
you will benefit from all EU rights applying to packages. loveholidays
will be fully responsible for the proper performance of the package
as a whole.
Additionally,
as required by law, loveholidays has protection in
place to refund your payments and, where transport is included in the package,
to ensure your repatriation in the event that it
becomes insolvent.
More
information on key rights under the Directive 2015/2302.
Your key
rights under Directive (EU) 2015/2302are
•
Travellers will receive all essential information about the package before
concluding the package travel contract.
•
There is always at least one trader who is liable for the proper performance of
all the travel services included in the contract.
•
Travellers are given an emergency number or details of a contact point where
they can get in touch with the organiser or travel agent.
•
Travellers may transfer the package to another person, on reasonable notice and
possibly subject to additional costs.
•
The price of the package may only be increased if specific costs rise (for
instance fuel prices), and if expressly provided for in the contract, and in
any event not later than 20 days before the start of the package. If the price
increase exceeds 8% of the price of the package, the traveller may terminate
the contract. If the organiser reserves the right to a price increase, the
traveller has a right to a price reduction if there is a decrease in the
relevant costs.
•
Travellers may terminate the contract without paying any termination fee and
get a full refund of any payments if any of the essential elements of the
package, other than the price, are changed significantly. If before the start
of the package the trader responsible for the package cancels the package,
travellers are entitled to a refund and compensation where appropriate.
•
Travellers may terminate the contract without paying any termination fee before
the start of the package in the event of exceptional circumstances, for
instance if there are serious security problems at the destination which are
likely to affect the package
•
Additionally, travellers may at any time before the start of the package
terminate the contract in return for an appropriate and justifiable termination
fee.
•
If, after the start of the package, significant elements of the package cannot
be provided as agreed, suitable alternative arrangements will have to be
offered to the traveller at no extra cost. Travellers may terminate the
contract without paying any termination fee, where services are not performed
in accordance with the contract and this substantially affects the performance
of the package and the organiser fails to remedy the problem.
•
Travellers are also entitled to a price reduction or compensation for damages
or both where the travel services are not performed or are improperly
performed.
•
The organiser has to provide assistance if the
traveller is in difficulty.
• If the organiser or the retailer
becomes insolvent, payments will be refunded. If the organiser or, where
applicable, the retailer becomes insolvent after the start of the package and
if transport is included in the package, repatriation of the travellers is
secured. loveholidays has taken out insolvency
protection with the Civil Aviation
Authority by way of our Air Travel Organiser's Licence number 10989.
Travellers may contact this entity or, where applicable, the competent
authority (the Civil Aviation Authority, Gatwick Airport South, West Sussex,
RH6 0YR, UK, telephone +44 (0)333 103 6350, email claims@caa.co.uk) if services
are denied because of loveholidays’ insolvency.
The following is a link to Directive
(EU) 2015/2302