loveholidays.com tracks millions of prices every day to make sure we can give you the lowest price and most competitive low deposit holiday options every time.
If you book with us and within 24 hours of your booking being confirmed find your holiday on sale, and available to book, at a lower price on a UK based travel website, we will refund the difference to you, subject to the following terms and conditions:
Terms and Conditions
- The Price Match Guarantee applies to identical holidays (i.e. party size, dates, duration, flight times, flight numbers, in flight extras, transfers, hotel, room type, number of rooms and board basis) immediately available and accurately priced.
- The Price Match Guarantee request can only be submitted to us once your booking has been confirmed by us, and must be submitted within 24 hours of your confirmed booking.
- The person responsible for making the booking (lead name) must make the claim.
- The holiday you are asking us to Price Match must be from a legitimate ABTA Member and/or ATOL holder's website, available to book online and must include any handling charges, booking fees, credit card fees and such like.
- The rate applicable to the holiday you are asking us to Price Match must be available to the general public and cannot include in its price any money off coupons, corporate discounts, promotional vouchers or offers or bulk-buy discounts.
- loveholidays.com must be able to obtain the same price without being a member or part of a loyalty scheme.
- The holiday you are asking to Price Match must be in pounds sterling.
- We are unable to match prices for flight only bookings or hotel only bookings.
- You must provide a screen shot, URL or other evidence of a lower price with a competitor that can be confirmed by our customer services team.
- Price Match Guarantee is only available for bookings made online.
If the price you have found abides by all of the above, simply email firstname.lastname@example.org from the lead passenger's email account.
Remember to include your booking reference number and all the details above.
Why you must claim within 24 hours
loveholidays.com obtains the best live prices at the time of your booking. Prices do change minute by minute, and the costs may go up or down in the future, but when you book you are then guaranteed the price applicable at the time of booking. Some Service Providers (e.g. airlines and hotels) may reduce or increase their prices closer to departure or during sale periods, but loveholidays.com will have already paid the original price on your behalf. Therefore we can only guarantee a Flight-Plus holiday price for 24 hours because prices can go up or down by the following day.
Please note we cannot accept responsibility where you have failed to send us the information requested in the format required or where a URL from the site you are asking us to Price Match is no longer active, as it prevents us from viewing the comparison holiday.
We will review the details of your Price Match request and reply to you via email within 7 working days. Refunds will be re-credited to the original card used to make your online purchase within 14 days.
We reserve the right to modify or discontinue the Price Match Guarantee or restrict its availability to any person at any time for any or no reason and without prior notice or liability to you.